Last Updated: January 2026
1. Overview
This cancellation policy explains the terms and conditions for cancelling ticket purchases on Bookat.net. As a ticketing platform, cancellation policies are primarily set by individual event organizers.
2. Organizer-Defined Cancellation Terms
Each event organizer determines their own cancellation policy, which may include:
- Full cancellation allowed up to a certain date
- Partial refund based on timing
- No cancellations permitted
- Event-specific terms and conditions
Please review the specific cancellation terms displayed on each event page before purchasing tickets.
3. Non-Refundable Fees
Important Notice:
- Platform Service Fees: Bookat.net service fees are non-refundable and will not be returned in case of cancellation.
- Transaction Fees: Any bank charges, payment gateway fees, or processing fees incurred during cancellation will be borne by the customer.
4. How to Cancel a Ticket
To cancel your ticket purchase:
- Sign in to your Bookat.net account
- Navigate to "My Orders"
- Select the order you wish to cancel
- Click "Request Cancellation"
- Provide your reason for cancellation
- Submit your request to the event organizer for review
5. Event Cancellation by Organizer
If an event is cancelled by the organizer:
- You will be notified via email
- The organizer is responsible for processing refunds according to their policy
- Platform service fees remain non-refundable
6. Event Rescheduling
If an event is rescheduled:
- Your tickets remain valid for the new date
- If you cannot attend the new date, contact the organizer for cancellation options
- Cancellation terms are at the organizer's discretion
7. Contact
For cancellation-related inquiries, please contact the event organizer directly through the event page or reach out to our customer support team.
